Tasks
Customer Global Payment Hub consolidates processes connected with settlement of transactions paid by electronic form of payments (Credit Cards, SEPA, Vouchers or Alternative Methods of Payment) as well as dispute processing (chargebacks) within three closely cooperating teams.
- Capturing and analysis of Credit Card disputes received from CC acquirers (WorldPay, WorldLine, American Express and ATOM), research in various systems as well as providing final answer within set deadlines
- Cooperation with CC acquirers, Process Management and other LGBS departments worldwide
- Processing e-mail requests (e.g., replying to ADM disputes, contact with stations due to ticket suspension)
- Resubmission of rejected refunds
- Ad-hoc SAP postings connected with accepted chargebacks
- Monthly & Yearly closing tasks
*Perform all other duties assigned or delegated by supervisors
Benefits
Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen
Requirements
- Good command of English (min. B2)
- Diligent, independent, systematic and proactive approach to work
- Analytical mindset and good numerical skills
- Good communication skills
- Service and quality orientation
- Team player
- Experience in OtC Accounting and knowledge of SAP P02 (including BEACH, SIRAX RP1 and OneRes) will be an asset but is not mandatory
*CV/Resume required
*Must possess permit to work in Poland
Company
About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Groups field organization, we are also locally anchored and active worldwide.
