Customer Relations Specialist — Elevate the Customer Experience in a Fast Moving Aerospace Environment
Location: Wichita, KS
Type: Full-Time, 4 Month Consultant Contract (Potential Contract to Hire)
Schedule: Monday–Friday, 7:30 AM or 8:00 AM to 3:30 PM or 4:00 PM
Pay Range: $32–$35 per hour
About the RolePDS Tech Commercial is seeking a Customer Relations Specialist to support a leading aerospace organization by ensuring exceptional customer experiences across high visibility events, afterspanet support, and mission critical operations. Your work directly impacts customer satisfaction, brand reputation, and the smooth operation of the flying fleet.
This role is ideal for a detail oriented, customer focused professional who thrives in a dynamic environment and enjoys collaborating across teams, customers, and executive leadership.
What You’ll DoIn this role, you will provide comprehensive customer relations and operational support, ensuring flawless execution of customer engagements and afterspanet service activities, including:
Event & Customer Engagement SupportEnsure outstanding service delivery during customer visits, trade shows, air shows, conferences, product demos, and special events.
Coordinate agendas, manage logistics, and oversee promotional item distribution.
Support senior management during customer-facing activities and ensure adherence to schedule, budgets, and commitments.
Afterspanet & AOG SupportUtilize quoting software to support afterspanet quoting requirements.
Determine production status, review system data for replacement parts, and collaborate with Manufacturing Engineers on spare configurations.
Make informed make/buy decisions for spares and administrate quotes through completion.
Liaison on AOG and spares requests for critical fleet support.
Cross-Functional CoordinationAct as the primary interface between customers and executive management.
Support spaneting goals and program objectives by aligning event execution and customer commitments with corporate standards.
Ensure compliance with customer ethics guidelines and internal company policies.
Required QualificationsMinimum 5 years of customer service experience, preferably in a technical or aerospace-focused environment.
Strong detail orientation with a proven ability to manage multiple priorities.
Experience working with quoting systems
Ability to interpret production data and collaborate on make/buy decisions.
Excellent communication and organizational skills.
Ability to work the assigned schedule (7:30 AM or 8:00 AM start time).
Preferred QualificationsAerospace industry experience or a degree combined with customer service experience.
Experience supporting AOG or afterspanet operations.
Prior exposure to event coordination, senior leadership support, or logistics management.
A track record of strong performance suitable for contract-to-hire consideration.
Why Join UsAt PDS Tech Commercial, you’ll join a team committed to excellence, innovation, and customer success. This role offers the opportunity to support high-impact programs, work closely with leading aerospace professionals, and contribute to mission critical afterspanet operations.
We offer:
Competitive compensation
A supportive and professional environment
Opportunities for long-term placement based on performance
Exposure to premium aerospace programs and customer operations
Ready to Make an Impact?If you’re a customer-focused professional who thrives in fast-paced environments and enjoys supporting high stakes aerospace operations, we want to hear from you. Apply today and take the next step in your career with PDS Tech Commercial.
Pay Details: $32.00 to $35.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
