Position Summary

Position Summary: 

The Customer Service Representative is responsible for independently providing premier service to an assigned base of established customers. This role manages all aspects of order processing, including order entry, changes, and status updates, while proactively resolving issues and ensuring customer satisfaction by responding promptly to phone, email, and fax inquiries. Also serves as a key liaison between customers, Divisions, and the sales team in daily activities.: This position works under the direction of the office supervisor and/or PSC Manager and collaborates with the broader customer service team for support as needed.

Responsibilities

Essential Functions:

• Communicates in a timely and professional manner with customer needs

• Receive, review and accurately input customer orders

• Provide prompt responses to customer requests and issues made by phone, fax, e-mails, etc.

• Follow-through to resolve customer complaints, coordinating with internal departments to ensure closure

• Utilize Parker catalogs, online tools, and reference material to answer customer questions

• Perform all required and best practice activities related to servicing customers, adhering to procedures and quality standards

• Expedite Division product to ensure orders are processed and shipped by maintaining positive customer relations

• Maintain and expand upon current customer relationships through proactive communication and service excellence

• Support and contribute to Parker’s Win Strategy by focusing on customer experience, profitable growth, and operational excellence

• Perform other related responsibilities and duties as assigned to support departmental and business objectives

Additional comments: The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.   

Qualifications

Requirements:

• Previous Customer Service experience in any industry

• Excellent telephone skills with the ability to work effectively with customers, peers, and other internal stakeholders

• Ability to read and interpret written forms of communication, including purchase and change orders, special and work instructions 

• Experience with order entry and order tracking in an order management system

• Proficiency with email, internet, and customer portals or similar online tools

• Knowledge of Parker parts and part numbers is preferred but not required

• Self-starter with the able to work independently, take initiative and follow through to closure

• Strong team player with excellent interpersonal and communication skills

• Proven ability to multi-task, manage multiple priorities and escalate issues effectively by time management skills

• Bachelor’s degree preferred, but not required; equivalent experience considered

• Ability to sit for extended periods and move about the office frequently to retrieve

Conditions of Employment

Physical demands and work environment:

• Sitting: The role primarily involves sitting at a desk for extended periods while using a computer and other office equipment.

• Computer Use: Frequent us of a keyboard, mouse, and other input devices for data entry, communication, and scheduling.

• Communication: Regular use of telephone and other communication devices to coordinate with carriers, vendors, and internal teams.

• Light Physical Activity:  Occasional walking around the office or warehouse to gather information or coordinate with other departments.

• Manual Handling: Minimal lifting or carrying of light office materials such as files, documents, or small packages (typically under 10 pounds). 

• Office Setting: The position is based in a typical office environment within or adjacent to the warehouse or facility. 

• Noise Level: Generally moderate noise levels from office equipment, phones, and conversations. May occasionally experience louder noise from warehouse operations if located nearby.

• Lighting: Well-lit with natural and/or artificial lighting suitable for desk work. 

• Temperature: Climate-controlled environment, maintaining comfortable temperature ranges year-round. 

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in spanets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range:  $18/hour to $30/hour
• Participation in Annual Incentive Program

Benefit & Retirement Plans 

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. 
• 401(k) Plan with company matching contributions at 100 of the first 5 of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3 of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays. 

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.  However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace 

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.