At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Poland Engineering and Technology Center is currently seeking a Customer Support Service Engineering Manager to join our team located in Rzeszow, Poland.
The main role of the person in this position will be to manage teams of engineers who provide engineering support to our customers (airlines and MROs) worldwide. Our engineers respond to technical inquiries from customers related to Airframe Structure issues that arise during the operation of our aircraft.
What You’ll Do:
Manages employees performing engineering and technical activities in the area of Mechanical & Structural Engineering.
Leads a team that performs Airplane Customer Support engineering.
Primary duties of the team include customer service interface, repair development, structural analysis, structural damage tolerance analysis, project management, operational safety assessment, and FAA certification.
Develops and executes project and process plans, implements policies and procedures and sets operational goals.
Acquires resources for projects and processes, coordinates the operational aspects of ongoing projects, and serves as liaison between project and team, finance, sourcing, and scheduling.
Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
Identifies and actively manages opportunities, risks and issues to ensure effective resolution or mitigation, and co-ordinates required activities to ensure successful delivery.
Delegates tasks and responsibilities to appropriate personnel.
Identifies and resolves issues and conflicts within the project team.
Plans, schedules and manages project timelines and milestones using appropriate tools.
Track and report project status relative to the approved business case and scope, with transparency and insight into overall health of the project.
Develops and delivers progress reports, proposals, requirements documentation, and presentations.
Determines the frequency and content of status reports from the project team, analyzes results and investigates problem areas.
Proactively manages changes in project scope, identifies potential risks, and devises contingency plans.
Provides oversight and approval of technical approaches, products and processes.
Manages, develops and motivates employees.
Position Requirements:
Bachelor of Science degree or higher from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science.
3+ years of Engineering related experience.
Upper Intermediate English is a must.
1+ years of experience leading an engineering team.
Existing authorization to work in Poland.
The individual must be:
Enthusiastic, hands on in their approach and possess excellent written and oral communication skills.
Customer focused: develop and maintain customer relations inside the organization. Actively seeks information to understand customer’s circumstances, problems, expectations and needs.
Able to build positive relationships: builds effective working with relationships with team and cross functional groups that are required to contribute to the success of the program.
Ready to spend up to 20 of working time in business trips. The main destination is US, California.
Preferred Qualifications:
General knowledge of airplane - airframe structure will be beneficial.
Work experience as part of international team.
Experience using tracking and reporting tools.
Experience of managing complex projects/programs is highly desirable.
Aerospace Maintenance and Service Experience is highly desirable.
At Boeing, we care deeply about the well-being of every employee. Some of the benefits open to you include:
Market competitive salary and performance-based incentive program + management incentive.
Have flexible working hours.
Enjoy additional paid days off for Christmas break (December 24th-January 1st).
Develop professional skills with our virtual learning tools and platforms.
Benefit from Learning Together Program and MyBenefit program.
Benefit from Employee Recognition Program.
Get Medical Plan (Medicover/LuxMed) and life insurance (Warta S.A.) for you and your Family.
Participate in Employee Pension Scheme (PPE).
Enjoy and create with us friendly and inclusive atmosphere in workplace.
Cooperate and exchange knowledge with international team where we support and respect each other.
Cooperate and exchange knowledge with world class global engineering team.
Important information regarding this requisition: This requisition is for a locally hired position in POLAND. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
On Saturday, 12 March 2022, the President of the Republic of Poland signed a law to assist citizens of Ukraine in connection with the armed conflict in that country. As part of this law, Ukrainian refugees in Poland benefit from access to the Polish labor spanet. Boeing welcomes applications from Ukrainian refugees who are seeking employment in Poland.
Applications for this position will be accepted until Jun. 30, 2025
Export Control Requirements: This is not an Export Control position.
Relocation
This position offers relocation based on candidate eligibility.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (Poland)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
