Description
About the role
The Permit Supervisor is responsible for supporting all permit office operational matters, making a significant contribution to providing a swift, efficient and friendly service whilst ensuring that the permit rules and regulations are rigidly adhered to. This is a key role both in terms of ensuring compliance with the laws and cultural norms of Qatar and, as the first point of contact with customers, in terms of establishing a positive and professional image of the company. Coordinates and liaise with the sho team to ensure a customer driven service for this im ortant art of permit operations.
Reinforce a Customer First attitude throughout the permit team with the aim of delivering customer service excellence in line with company standards and all customers are dealt with in a speedy, efficient and friendly manner to establish a professional and positive image.
Provide guidance and support to all permit administration staff to perform their duties effectively and assist on resolving any permit and customer problems and issues, escalating to unit manager as and when required.
Maintain customer database integrity by carrying out daily random reviews on processed applications against customer database, on both new applications and renewals.
Supervise E-docs system to ensure that all records are stored correctly and are available for inspection by management and auditors at any time.
Assist Shop Team Leader and Duty Managers to ensure that any permit related issues delaying or preventing sales are dealt with promptly and efficiently.
Supervise a team of permit administration assistant to achieve operational objectives, ensuring accuracy of work, strict adherence to rules, and high motivation at all times.
Performs administration assistant tasks as needed. This includes responding to emails and phone messages, assisting and processing new applications, renewals and permit cancellations.
Monitor and reinforce compliance with approved procedures for dealing with customer complaints, lost and found property, customer requests and general queries.
Responsible for accurate and prompt reporting of all cash & credit card transactions to facilitate Company daily financial reconciliation and reporting.
Responsible for any cash / card variance at the end of the shift.
Oversee and supervise administration and liaison with all Embassy permit holders.
Prepares permit staff schedule in advance and all ETAS related schedule uploading activities Perform other department duties and prepare reports related to his position as directed by the Unit Manager.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
Qualifications
About you
The successful candidate will have the following:
Bachelor’s Degree or Equivalent
Minimum of 4 years of job-related experience
Job Specific Skills:
Must be numerate and computer literate
Excellent Command of English language
Experience in customer service environment e.g. travel agency, insurance agency or similar where direct and lengthy customer interaction takes place
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
