Description
About the role
We are looking for a talented and experienced Data Analyst to join our Customer Data & Analytics team. In this role, you will play a critical part in enabling a data-driven customer experience by delivering data solutions to ensure clean, actionable customer data across all customer touch-points. The ideal candidate should have a strong background for in-depth data analysis, particularly in using Google BigQuery, and will be responsible for ensuring quality data is available on-time with highest level accuracy to support business decisions. Other operational duties would include:
Perform data analysis using SQL and BigQuery to clean, transform and analyze large datasets.
Collaborate with cross-functional teams to understand business requirements and translate them into data solutions.
Be able to articulate actionable insights from customer data to drive business strategies and that will generate positive impact to customer experiences.
Ensure data accuracy and integrity in all analyses and datasets.
Stay updated with the latest trends and best practices in data analytics and insights to promote innovation in data analytics practices.
Experience in airline services ecosystem & business model is an added advantage.
Design and implement data visualizations, dashboards, and reports that effectively communicate key insights and metrics.
Work closely with cross-functional teams for data engineering, quality assurance, and performance analysis.
Support the team in ensuring data management, governance, and quality standards across the organization are met.
Support the implementation of ETL processes, data models, and data pipelines to ensure data is clean, accurate, and available.
Effectively communicate with all stakeholders major updates and news concerning creation of new dataset, development of new dashboards, new analytical enhancements, system fault, etc.
Address requests and users stories for development of new dashboards and/or enhancing/changing existing ones in order to develop analytical tools that fully satisfy needs of all commercial stakeholders involved
Work closely with the Technical Team to ensure optimal performance of the analytical platform.
Improve existing processes within the team and the organization which involves data and analytics tools.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About You
We are looking for a passionate and experienced professional to join the team.
At least hold a Bachelors degree in Data Science, Statistics, Computer Science, Information Systems or a related field.
At least 2 years of experience in data analysis, preferably within the airline or travel industry focusing on digital platforms technology & customer experience.
Proven experience in analytical and problem-solving experiences.
Strong analytical and problem-solving skills to provide the most effective & efficient data & analytics solutions.
Experience with Google Cloud Platform (GCP) services related to data storage, processing, and analytics especially in BigQuery, Dataflow, and Dataplex.
Proficiency in SQL and data modeling techniques experiences using Google BigQuery.
Familiarity with data visualization tools such as Looker, Tableau, PowerBI or Google Data Studio is an added advantage.
Proficient in any of the following programming languages SQL, R, Python or data transformation tool (ex. Alteryx).
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to Apply
If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.
