About the role

As a Food and Beverage Attendant, you will be responsible for offering 5 Star Food and Beverage service in all premium lounges as per Qatar Airways standards and in line with the countrys customs and practice. You will ensure a high level of customer service is provided to Premium customers and maintain Safety, Quality and Standards with emphasis on increasing brand value at all times.

Key Accountabilities include, but are not limited to:
• To have a good understanding of Premium Hub Lounge standards and procedures / food and beverage offerings and be able to assist premium customer queries in a friendly, timely, and efficient manner.
• Deliver exceptional products and services in all areas of the Food and Beverage Operation.
• Maintain Food and Beverage quality and standards at all times.
• Create moments of magic to surprise and delight customers.
• Ensure that mise en place is completed shift to shift and during service in order to provide seamless service.
• Assist in picking-up all required stocks, including linen, beverage, dry goods and others and maintain par levels.
• Undertake general or special duties as requested by the Lounge management.
• Attend and be actively involved in daily team briefings, ensuring that all rules, regulations and procedures are followed.
• Perform daily shift requirements as per standard operating procedures in all areas of the Food and Beverage areas.
• Ensure highest level of product knowledge is maintained and communicated to customers during service.
• To work closely with other Airline staff (Culinary I FOH I Support services) and expected to cooperate with and respect all staff members in order to contribute to a collaborative team environment.
• Provide exceptional customer service to ensure visual appearance of the Food and Beverage areas are of the highest standard by observing and reporting any un-serviceability of equipment, furniture or fittings.
• Ensure exceptional standards in hygiene and cleanliness are maintained at all times.

About you

The successful candidate will have the following qualifications:
• High School Qualification with Minimum 1 year of job-related experience.
OR
• Bachelor’s degree or equivalent with no prior job-related experience.

Job Specific skills:

• 4-5 Star Hotel / Airline Lounges experience, high end fine dining restaurant experience with a minimum of 2 years job related experience is preferred.
• Passion for Food & Beverage and to deliver an outstanding service.
• Strong attention to detail, communication and interpersonal skills.
• Customer centric/creative/solution oriented and have an eye for detail.
• Positive attitude/excellent team player.
• A high level of personal presentation and grooming.
• Ability to work in a fast-paced environment.
• Ability to work well with a diverse team.
• Command of English language.