This role has the responsibility of leading the end-to-end governance, accuracy, and operationalization of Air Canada’s Meal Pre-Order and printed menu programs.

Responsibilities:

Populate the monthly Meal Pre-Order files with accurate catering information across all stations, cabins, and routes, ensuring data integrity across all stations and menus.Manage the upload, verification and troubleshooting process for Meal Pre-Order and lead governance of file accuracy within Air Canada digital applications, ensuring timely availability for customers.Lead day-to-day program operations, ensuring a seamless end-to-end experience for customers, crew, internal and external stakeholders.Establish structured governance standards and quality checks across all program elements.

Act as primary liaison with IT, Digital, ECX and external IT partners for issue triage, prioritization, resolution, and validation.Lead and support testing cycles for new features, releases, bug fixes and system enhancements.Maintain a structured, prioritized backlog of enhancements, defects and tech improvements, ensuring alignment with development teams and business priorities.

Define, refine and execute the long-term vision for Meal Pre-Order, including expansion into new cabins, routes and partner catering stations and new product types.Identify and assess opportunities to evolve functionality, operational scalability and the end-to-end customer journey.Socialize ideas and implement in collaboration with Digital and IT teams.Lead cross-functional planning with Catering, In-Flight Service, Airports, and Digital teams to ensure readiness, alignment and successful deployment of enhancements.

Conduct ongoing competitive benchspaning to understand global airline best practices in Meal Pre Order technology inclusive of pre-order windows, menu UX/UI, personalization models and engagement strategies.Translate insights into actionable product recommendations that elevate Air Canada’s offering and support premium positioning.Monitor industry trends in digital retail, customer choice architecture, and airline personalization tools.

Liaise with In-Flight Service, Airports, Catering Operations and all external catering partners to support operational execution and communication plans for Meal Pre-Order updates and launches.Lead training and onboarding for catering partners and ensure compliance with Meal Pre-Order processes across stations.Provide clear, proactive communication to internal stakeholders on program performance, risks, operational issues, customer insights, and roadmap milestones.

Partner with Data Product, ECX and Customer Insights teams to monitor KPIs, customer selection behaviour, operational load impact, fulfillment performance, and system stability.Analyze trends to drive product optimizations, operational improvements, and future roadmap decisions.Support the creation, refinement, and automation of dashboards/reports to support data-driven decision making.

Support the upload process for printed menu files in Air Canada applications, including audits, validation and discrepancy resolution.Support the printer, caterers and the Air Canada Catering Product team with ongoing printed menu  requirements such as: menu proofing, logistics coordination and mid-month reconciliation or adjustment activities.

Minimum 3 years’ experience in Business Administration, commercial airlines, technology, catering or the equivalent.Bachelor’s degree in relevant field.  Solid understanding of commercial airline business an asset.Highly organized with strong time-management skills and an aptitude to prioritize multiple tasks and responsibilities.Strong attention to detail, especially in data entry and validation, proofing, and quality checks.Experience managing projects with multiple stakeholdersCreative mindset and be able to generate innovative ideas to improve the processes and customer experience.Ability to manage monthly operational cycles, tight deadlines, and multiple moving pieces.Proven ability to work well under pressure and with minimal supervision.Proactive, adaptable and comfortable working in a fast-paced, evolving environment with shifting priorities.Demonstrated problem-solving skills.Strong sense of ownership and accountability for deliverables.Must be extremely proficient in Microsoft Office applications.Ability to work flexible hours, as required.Bilingual preferred - English and French.Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Based on equal qualifications, preference will be given to bilingual candidates.

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.